Keeping the Identity of Sellers and Buyers Anonymous is our first priority. For all products uploaded on our platforms for Sale, Punarvi will be Sole BRAND, & in any case, Sellers Cannot Contact / Share / Send their Personal / Professional (Business) details to Buyers. In case Punarvi comes to know that Sellers are reaching out / Sending their Personal / Professional (Business) details to Buyers, Punarvi holds the right to deduct & withhold 30% of Payment towards Breach of Terms.
Thank you for choosing to buy pre-loved clothes. You are one step closer to making the Earth a less polluted place!
It is simple and fast to get started as a buyer.
It is extremely easy to get started as a seller.
You will receive an auto-generated email to the email id registered with us stating General reasons for Rejections.
If your outfits are not approved, in most cases it will be one of the following reasons:
Please note that, if you fail to share the shipment tracking information with us and the buyer does not receive the package, then you forfeit the right to receive payment from us.
Please note that, once you receive the package and all is good, please acknowledge that you have received the package by marking it as Order Received on the Website. For Orders, where purchase more than one product under the same order id, you can mark Individual Product as Order Received on the Website each time after receiving the delivery of respective Product. This will ensure that the seller receives their money on time.
In case, if you fail to mark an Order Received within 3 days from the date of delivery of the respective product, Team Punarvi shall close the sale after 3 days, & it will be considered as marked as an Order received from the 4th day. Please note, any Complaints / Returns after the expiry of 3 days from the date of delivery will not be entertained.
Please note, once you mark it as Order Received on the website, Team Punarvi shall close the sale & Proceed to pay the seller immediately. In any Case, marking as an order received cannot be unmarked / revoked.
Once your product is sold, you will receive an auto-generated email on your email id registered with us with Order Details.
You can email us at our official email id – [email protected] / You can also Direct message us to our Official Instagram account – ‘’closet_punarvi’’. Our customer support team will guide you for any queries / for any assistance.
We welcome and are thankful for the gift of feedback. Any feedback you as our customers can give is greatly appreciated.
Please leave your valuable comments in the Contact Us section and we will be happy to read them and get back to you as appropriate.